Sometimes potential guests inadvertently send the same enquiry to the same accommodation operator. This is known as a 'duplicate' enquiry and should be marked off in the enquiry response system as such. However, on many occasions the guest is making enquiries for two different sets of dates, to determine availability and pricing for each date, or they may be making requests on behalf of two different sets of people. Take a look at each enquiry before you relegate it to the 'duplicate' class, to ensure that you are not missing out on business.